Staff guide

Guest requests

Requests

Desk2 min

Open is the work still waiting: New plus In progress. Anyone signed in can update any request.

Requests with Open selected, one new housekeeping ask for room 101, and Mark in progress.
Look for Open, the count on Requests, and Mark in progress. Add request is for a call to the desk.

  1. Stay on Open

    Open is New and In progress, oldest first. Today and All are for looking something up. On a desk you can also filter by department and by who has it.

  2. Mark in progress

    Use this when someone is on it. The row assigns to you, and the guest’s bar moves to In progress.

  3. Mark done

    This appears once it is in progress. Add a note if they should know where you left it, up to 200 characters. They see it as Hotel: on My Stay. A blank note still marks it Done.

  4. Cancel, if it should stop

    Cancel asks you to confirm. Keep leaves it on the list. The guest can cancel too, until it is Done.

  5. Add one from the phone

    Room, an optional starter, and what they asked for. It joins the same list and sends the same email.