Staff guide

Overview

For the desk and for managers

A guest asks on their phone. You see it in Requests, move it along, and they watch the same three steps: New, In progress, Done. Managers also publish what guests see.

Desk

If you work the desk

  1. Sign in
  2. Home — open-request count
  3. How requests work
  4. Requests — Mark in progress, then Done

Manager

If you open the hotel

  1. Go live checklist
  2. Staff — invite the desk
  3. Publish content
  4. Email alerts and QR codes

Start here

How requests work

Four beats, from My Stay to Done. About two minutes.

  1. Guest asks

    My Stay, then Make a request.

  2. You are told

    Email, and a number on Requests.

  3. You move it

    In progress, then Done.

  4. They see Done

    On My Stay, with your note.

Open how requests work

Managers

Publish what guests see

Edit a copy. Guests change when you replace Live.

  1. New

    Copies Live into a draft.

  2. Edit

    Look, Home, Explore, and the rest.

  3. Save draft

    Guests still see Live.

  4. Replace live

    The old version becomes Archive.

How to publish

Desk

Manager

Help

Updated 14 October 2026