Staff guide

Start

Go live

Manager5 min

One checklist before real guests use the app. Do this on the live property, not only on training.

  1. Publish Live content

    On Publish content, copy Live into a draft. Fill Look, Home, rooms and common asks on Requests, Contact, and the rest. Save draft, then Replace live.

  2. Set email inboxes

    On Content → Requests, set Email new requests to, then publish again if you changed it.

  3. Invite the desk

    On Staff, invite each person with the Requests role. They set their own password from the email.

  4. Print QR codes

    Download the lobby PNG from QR codes, plus a room code for each door you want on My Stay.

  5. Send one training request

    Scan a room code, send a test ask, mark it Done with a short note. Confirm the email arrived and My Stay shows Done. Then cancel or dismiss as you prefer.